RETURNS & EXCHANGES POLICY
ExchangesWe do not accept exchanges. If you would like a different item, we ask that you handle your original purchase as a return for refund and order the new item online. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.
How to Return Product
Please check your purchase date: We will accept returns of products in good condition within 30 days of your purchase date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from purchase. Please note that original shipping charges, if applicable, are not refundable.To initiate a return please complete this form and include it with your return shipment. Note: it is extremely important you include
this form in your return package. If you do not include this form in your return package your return is at risk of being delayed or denied.
Please be sure to ship your item by insured, traceable mail to the address below (address will also be provided after you initiate your return). This service is offered by UPS, USPS, FedEx and other carriers. We are not responsible for items lost during transit. We will process your refund within 14 business days of receipt of the item. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day your return package is received for your account to be credited.
Return Address:
Attn: Delonghi.com Returns
ROYCO PROCESSING CENTER INC
1704 Meyerside Drive, Unit #4
Mississuaga, ON, Canada, L5T 1A3
Receipt Refusal of Shipment
Please note that a refusal of receipt of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.
Shipping error/damaged merchandiseIn the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us at 1-888-335-6644 to initiate this process. All other returns must follow the above process.
