WHO WE ARE
De’Longhi Group considers the protection of personal data of third parties in its possession as very important and is committed to protecting the privacy of said third parties including, but not limited to, its customers, when carrying on its business. De’Longhi Group also pays particular attention to the security and confidentiality of its customers’ personal data.
This Privacy Notice relates to the collection of personal data using online methods (including the De'Longhi Group websites) and offline as specified below.
De'Longhi New Zealand Ltd (with its registered address at 99 Kyber Pass Road, Grafton, Auckland 1023, New Zealand) (hereinafter the "Company", “we” or “us”), in accordance with article 13 of the GDPR 679/2016, as Data Controller of the personal data collected on this website / app / web chat / competition entry/ or collected during a phone call, provides you with the following information.
DATA THAT MAY BE COLLECTED
The following categories of personal data relating to you may be collected:
HOW WE COLLECT YOUR PERSONAL DATA
De’Longhi collects and processes your personal data in the following circumstances:
If you provide personal data on behalf of someone else, you must first ensure they have read this Privacy Policy, understand it and agree to accept it.
Kindly help us to keep your personal data up-to-date by informing us of any changes. Any change in address should be promptly communicated to De’Longhi in order to avoid problems in the use of our services.
FOR WHAT PURPOSES CAN YOUR PERSONAL DATA BE USED
The personal information you provide to us will be used for the purposes disclosed at the time of collection, or otherwise as set out in this Privacy Notice. processing of personal data must be justified by one of the legal basis established by existing data protection regulations.
De’Longhi may process your Contact data in order to establish and execute a contractual relationship including placing purchase order or conclusion of contract through shop online (e.g. online purchase of products or services, order fulfillment management), to provide services requested or to respond to reports or complaints.
De’Longhi may also use your contact details, particularly your email address, to provide you with information concerning the services and your purchase orders as well as after-sales services.
Legal bases for the processing: performance of a contract or legal requirements which the Company is required to fulfill
The provision of data is obligatory to enable us to manage the contractual relationship; in the absence of the data, we will be unable to put the contract into effect.
De'Longhi may process your contact details to enable you to complete the registration procedure on the site and allow you to access your Personal Area in order to: (i) download from your Personal Area documents relating to the services you have purchased; (ii) process the other requests made through the website.
Registration to the site may take place where you voluntarily decide to use it, including through the Social Log-In mechanism. When you use the Social Log-In mechanism, you will not have to enter the data necessary for registration (such as contact details). This information will instead be communicated by the Social Network through which the Log-In is carried out. Please note that in this case, De'Longhi may process the data of the Social Log-In, including both data related to your Social account, and any other personal data that could be made visible according to the preferences you have set or according to the privacy policy of the same Social Network. We invite you, therefore, to read the privacy statement of your Social Network for further information on these preferences.
Legal bases for the processing: performance of a contract.
To allow you to register on the site, provided that you are not obliged to use the Social Log-In to complete the registration.
With reference to the registration, the Company also specifies that it has implemented a Single Sign-On system, under which the registration made on the site will be valid for all sites managed by the Company, with reference to the "De'Longhi" brands "Braun "And" Kenwood", or www.delonghi.com, www.braunhousehold.com, www.kenwoodworld.com.
In this way, it will not be necessary to provide the Contact Data again if you register with one of the aforementioned sites. However, to safeguard the choices made by the user, any consent to data treatment for the purposes of marketing and profile marketing within one brand (for example on the site www.kenwoodworld.com/it) will be used only for advertising material related to that specific brand.
De’Longhi may use your Contact data to carry out surveys aimed at measuring customer satisfaction in relation to the service provided.
Legal bases for the processing: legitimate interest of the Company to verify and improve the quality of their services.
De’Longhi may processes your Contact data for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration.
De’Longhi may also process your Contact data, Interests and Other personal data, in order to send you advertising communications, based on a specific customer profile designed on your personal preferences and interests, if you give us a specific consent and within the limits of the consent.
Legal bases for the processing: consent, a failure to give consent in no way affects the contractual relationship.
The provision of these data is voluntary, in the absence of consent your personal data will not be processed for the purpose referred to above. Your consent may be revoked at any time by visiting My Account > My Marketing Preferences. You may also revoke your consent, see paragraph CONTACTS for more details. Revocation of consent will not affect the lawfulness of the processing of your personal data based on consent before its revocation.
De’Longhi may communicate your Contact data to other De’Longhi Group companies for activities strictly connected to the treatments referred to in points a), b), c) and f)of the present privacy notice.
Legal bases for the processing: . legitimate interest which arises from internal administrative purposes and needs to manage services and users’ requests within De’Longhi Group.
De’Longhi may communicate your Contact data to other De’Longhi Group companies for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration.
Legal bases for the processing: consent, a failure to give consent in no way affects the contractual relationship.
Your consent may be revoked at any time by visiting My Account > My Marketing Preferences. You may also revoke your consent, see paragraph CONTACTS for more details. Revocation of consent will not affect the lawfulness of the processing of your personal data based on consent before its revocation.
De’Longhi collects your personal data to comply with legal obligations or determine / assert claims or defend against them.
Legal bases for the processing: legal obligations with which the Company must comply or a legitimate interest of the Company consisting in the protection of its rights.
HOW WE KEEP YOUR PERSONAL DATA SAFE
The Company uses a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your personal data.
All your personal data is stored on our secure servers (or on secure paper copies) or on those of our suppliers or commercial partners, and may be accessed and used based on our standards and our security policies (or equivalent standards for our suppliers or commercial partners).
The security measures we have adopted include:
Where we have provided you with (or you have chosen) a password to allow you to access our website, application or services, you are responsible for keeping this password secret and for complying with any other security procedure we inform you of. Please do not share your password with anyone.
ARE WE PROCESSING YOUR PERSONAL DATA WITH PROFILE?
De’Longhi may also process your contact details, information about interests and other personal data in order to send advertising information according to your client profile determined on the basis of your personal preferences and interests, if you give us your explicit consent and to the extent provided for therein. Decisions in this respect can be made automatically. After determining whether the criteria have been met, the IT system automatically sends advertising information according to your client profile.
HOW LONG DO WE STORE YOUR INFORMATION FOR
We will keep your personal data only for the length of time necessary to achieve the purposes for which it was collected or for any other related and lawful purpose. Therefore, if your personal data is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal data collected for the purpose whose retention period has expired.
We limit access to your personal data to only those individuals who need to use it for thepurpose(s) for which it was collected.
When your personal data is no longer required, or when there is no longer any legal pre-condition for keeping it, your data will be irreversibly anonymized (and in such a way may be stored) or securely destroyed.
The retention periods relating to the different purposes described above are indicated below:
Data, which are processed by De’Longhi Group companies for marketing purposes referred to point d) of the section FOR WHAT PURPOSES CAN YOUR PERSONAL DATA BE USED, are kept in line with the specification d) of the present section.
WHO WE CAN SHARE YOUR PERSONAL DATA WITH
Your personal data may be accessed by duly-authorised employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing, services
For the purposes of the performance of their activities and to support the above mentioned purposes, your personal data may also be accessed by other De’Longhi Group companies (some of which are based outside of New Zealand).
CONTACTS
If you have any questions regarding our use of your personal information, or would like to make a request or complaint in relation to the handling of your personal information, please contact us:
Please direct your communications for the attention of our Data Protection Officer (DPO) and Privacy Manager, respectively, at dpo.privacy@delonghigroup.com and info.au@delonghigroup.com.
De'Longhi Australia/ New Zealand Privacy Officer
YOUR PERSONAL DATA PROTECTION RIGHTS AND YOUR RIGHT TO FILE COMPLAINTS BEFORE THE SUPERVISORY AUTHORITIES
Any request will be dealt with in accordance with the relevant privacy laws.
On certain conditions, you are entitled to request:
The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.
We endeavour to respond to any complaints or reports concerning the methods used to process your Data. Nevertheless, should you wish, you may forward your complaints or reports to the New Zealand Privacy Commissioner (see https://www.privacy.org.nz/).
This Privacy Notice was last updated on 09/12/2020.